Wednesday, 19 March 2014

Non Profit Organizations with OnTAP

The success of nonprofit organization depends upon ground level activities which needs to be implemented relentlessly.
The intentions are driven for a social cause nonetheless this involves significant efforts, time and needs heavy interactions and coordination.

The success of the project / activity is highly dependent upon the social awareness created, number of volunteers, internal communication and the funds raised. 

Information propagation includes, details about various ongoing / upcoming projects, events, various camps / social drives and other news about the organization.With the current infrastructure it is impossible to understand the effectiveness and thus the actual reach of the information that is being propagated.This largely affects attracting volunteers and the donors.

Volunteer registration is another process where heavy interaction is desired.It starts right from the inquiry and goes up till assigning tasks. Even after the tasks are assigned, it is still needed to be connected at all times.

Internal communication is desired within different departments in the organization. Communicating becomes difficult when most of the employees are working on the field.

To keep the good work going a non profit organization thrives on fund raising. Donation amount and the number of donors largely depends upon the quality of work demonstrated. Thus maintaining transparency for any project undertaken plays a vital role, which again boils down to effective information propagation.

With OnTAP, you can automate the entire interaction process mitigating the above challenges thus making the interactions more effective.
Ready to enhance your interaction process?

Friday, 14 March 2014

Can OnTAP overcome your business challenges?

Service industry thrives upon information propagation (advertisements), effective customer interactions, efficient inquiry management and prompt service delivery. 
Customer retention or new prospect conversion involves significant efforts, cost and it needs heavy interactions, follow-ups and coordination.
With increase in operational cost and cut throat competition, cutting down the service cost may not be a viable option to win a customer.

Information propagation includes advertisements, conducting event and sessions.
Advertisements need to be published repeatedly to ensure assured viewership. This however does not provide any insight into the effectiveness and the reach. Events are organized to spread the awareness; however spreading the news about the events is equally challenging.

Customer interaction is the core essential of running the business, as it happens at all stages of availing the services.This includes queries, complaints, placing the order,run time alterations, fulfillment of the order, post fulfillment feedback and suggestions. The interaction invariably needs to be initiated by the customer at all times. Delay in responses not only adds to the irritation but can also delay the order placement process.This can be sometimes frustrating.

With OnTAP, you can automate the entire interaction process mitigating the above challenges thus making the customer engagement more effective.
Ready to enhance your customer engagement process?

Monday, 10 March 2014

OnTAP - Improve business efficiency

OnTAP enables you to take your business on mobile,thus maximize your reach in an effortless manner.It helps reduce paperwork and thus helps save environment.
It automates various interaction/business processes, reducing the manual efforts, increasing effectiveness and saving time. Above all it enhances the customer experience and engagement process. 
Discover how OnTAP can enhance the overall efficiency with the various intuitive features

Interaction Management
Manage and track various types of interactions with the published applications. The built-in workflow management can help automate responses where desired including inquires, specialized apps. 
Appointment request can be customized to gather relevant information thus helping you to save overall interaction time.
View intelligent statistics including event attendee projections, assured viewership, poll statistics and more thus helping to plan activities in an efficient manner. 
We will soon provide more insight on specialized apps and how it makes OnTAP different.

Publication Management
Based on the context of the business requirement you can choose the type of application from the various available templates. Schedule applications to help reach to your audience at appropriate time.This enables you to plan business activities effectively. You can choose to publish applications to all or a selective group of audience.

Subscription Management
Administrators can manage the users of the account. These can be internal users or the subscribers. The internal users would manage the publications and can also control the access of the subscribers.
Subscribers can avail the services provided by you on their smart devices.
According to Nielsen, 84% of the people trust recommendations of friends. OnTAP facilitates subscribers to recommend your services to their contacts, thus helping your business reach to a wider audience. 

Keen to increase your business efficiency?


OnTAP - Increase your business reach

In the era of digitization, mobile usage is growing constantly. With time the connectivity, hence the reach and accessibility would become staggering. Usage of smart devices would be widespread and thus become the defacto mechanism of interaction.

To keep pace with this emerging standard and the business momentum, extending services on smart devices would become inevitable.

bitSmart Software Solutions is glad to announce OnTAP, a perfect bridge between your business and the audience. 
OnTAP is an enterprise platform to take your services on the fingertips. 
A cloud based solution to help you manage your business interactions from anywhere at anytime. 

OnTAP automates the business interaction process by facilitating customized applications including appointments, registrations, promotions, events, polls and many more. 
With a simple yet intuitive user experience, OnTAP would make your services available, globally, round the clock, enhancing customer satisfaction.

Ready to take your business on the finger tips?